PRIVACY POLICY
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Privacy Policy
1. Information We Collect
When you contact us via WhatsApp or browse our website, we may collect the following data:
a. Personal Information (via WhatsApp)
- Full Name
- Phone Number
- Travel Details (e.g., destination, dates, number of people)
- Pickup & drop-off locations
- Any special requests or notes
b. Technical Information (via Website)
- IP address
- Browser type
- Device type and OS
- Pages visited
- Referral source
We do not collect or store payment information on our website, as all transactions and communications are handled manually via WhatsApp.
2. How We Use Your Information
We use your personal information to:
- Respond to your inquiries via WhatsApp
- Process your tour or boat booking
- Coordinate with local service providers
- Send you confirmations or follow-up messages
- Improve website content and performance
- Provide customer support
- Send occasional offers or updates (only if you opt-in)
3. How We Share Your Information
We may share necessary booking details with:
- Tour operators, boat companies, or drivers to fulfill your travel request
- Process your tour or boat booking
- WhatsApp platform (Meta) as part of the communication process
- Government authorities, if required by law (e.g., for marine transport manifests)
We will never sell or rent your personal information to third parties.
4. Data Retention
- Booking-related chats or details may be retained for record-keeping and support purposes.
- We do not keep personal data longer than necessary, and you can request deletion at any time (see Section 6).
5. Data Security
- Our website uses SSL encryption to protect browsing sessions.
- Communication via WhatsApp is encrypted end-to-end by Meta (WhatsApp Inc.).
- We do not store sensitive data on the website or any public server.
Please note: No method of transmission over the internet is completely secure.
6. Your Rights
You have the right to:
- OurWe use cookies for analytics purposes (e.g., Google Analytics).
- Ask for corrections or updates
- Withdraw consent from receiving promotional messages .
7. Cookies and Tracking Technologies
- We use cookies for analytics purposes (e.g., Google Analytics).
- These help us understand how visitors use our site to improve user experience.
- You can manage cookie preferences through your browser settings.
8. WhatsApp Communication
By initiating a booking or inquiry via WhatsApp:
- You consent to receive responses, updates, and confirmations through the app.
- All communication is subject to WhatsApp’s own Privacy Policy.
- You may request that we stop communication at any time.
9. Children’s Privacy
Our services are not intended for children under 13. We do not knowingly collect personal information from minors. If such data has been collected inadvertently, please contact us for deletion.
10. Changes to This Privacy Policy
We may update this policy from time to time. Any changes will be posted on this page with the updated effective date. Continued use of our website or WhatsApp services indicates your acceptance of the updated terms.
11. Contact Us
If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us at:
- +62xxxxxxxxxxx
- +62xxxxxxxxxxx
- info@penidatourism.com
Privacy Policy
1. Information We Collect
When you contact us via WhatsApp or browse our website, we may collect the following data:
a. Personal Information (via WhatsApp)
- Full Name
- Phone Number
- Travel Details (e.g., destination, dates, number of people)
- Pickup & drop-off locations
- Any special requests or notes
b. Technical Information (via Website)
- IP address
- Browser type
- Device type and OS
- Pages visited
- Referral source
We do not collect or store payment information on our website, as all transactions and communications are handled manually via WhatsApp.
2. How We Use Your Information
We use your personal information to:
- Respond to your inquiries via WhatsApp
- Process your tour or boat booking
- Coordinate with local service providers
- Send you confirmations or follow-up messages
- Improve website content and performance
- Provide customer support
- Send occasional offers or updates (only if you opt-in)
3. How We Share Your Information
We may share necessary booking details with:
- Respond to your inquiries via WhatsApp
- Process your tour or boat booking
- Coordinate with local service providers
- Send you confirmations or follow-up messages
- Improve website content and performance
- Provide customer support
- Send occasional offers or updates (only if you opt-in)
We will never sell or rent your personal information to third parties.
4. Data Retention
- Booking-related chats or details may be retained for record-keeping and support purposes.
- We do not keep personal data longer than necessary, and you can request deletion at any time (see Section 6).
5. Data Security
- Our website uses SSL encryption to protect browsing sessions.
- Communication via WhatsApp is encrypted end-to-end by Meta (WhatsApp Inc.).
- We do not store sensitive data on the website or any public server.
Please note: No method of transmission over the internet is completely secure.
6. Your Rights
You have the right to:
- OurWe use cookies for analytics purposes (e.g., Google Analytics).
- Ask for corrections or updates
- Withdraw consent from receiving promotional messages .
7. Cookies and Tracking Technologies
- We use cookies for analytics purposes (e.g., Google Analytics).
- These help us understand how visitors use our site to improve user experience.
- You can manage cookie preferences through your browser settings.
8. WhatsApp Communication
By initiating a booking or inquiry via WhatsApp:
- You consent to receive responses, updates, and confirmations through the app.
- All communication is subject to WhatsApp’s own Privacy Policy.
- You may request that we stop communication at any time.
9. Children’s Privacy
Our services are not intended for children under 13. We do not knowingly collect personal information from minors. If such data has been collected inadvertently, please contact us for deletion.
10. Changes to This Privacy Policy
We may update this policy from time to time. Any changes will be posted on this page with the updated effective date. Continued use of our website or WhatsApp services indicates your acceptance of the updated terms.
11. Contact Us
If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us at:
- +6212345678910
- +6212345678919
- info@penidatourism.com